FAQ

FAQ - Frequently Asked Questions

1. What is the Eternal Flower Bear?

The Eternal Flower Bear is an adorable teddy bear with a flower carefully preserved in a transparent sphere located in its belly. With a button on the side, you can rotate the sphere and admire the flower from different angles. On the other side, a customizable necklace is included, allowing you to add an engraving with a name or special message.

2. How does the necklace customization work?

You can personalize the necklace with a name or a short engraved message, making each bear unique and suitable for the occasion. When ordering, simply enter your desired text in the personalization section.

3. Is the flower inside real?

No, the flower inside the bear is a high-quality artificial flower designed to retain its pristine appearance over time. This gives you everlasting beauty that never fades.

4. How can I be sure that my package will arrive in good condition?

We place great importance on the packaging and safety of our products during shipping. Each Eternal Flower Bear is carefully packaged to avoid damage and ensure it arrives in perfect condition. You'll also receive order tracking with delivery notifications.

5. What are the delivery times?

Delivery times vary depending on your location. Typically, delivery takes between 7 and 15 business days . You will receive a tracking number as soon as your order ships, so you can follow its journey to your door.

6. Do you offer a satisfaction guarantee?

Yes, we are committed to providing you with a pleasant shopping experience. If for any reason you are not completely satisfied with your Eternal Flower Bear , contact us within 30 days of receiving your order, and we will find a solution, whether it is a replacement or a refund (subject to conditions).

7. How do I care for my teddy bear?

The Eternal Flower Bear is designed to be durable and low-maintenance. You can dust it gently with a soft cloth. However, avoid getting it wet to preserve the flower and internal mechanisms.

8. Is the rotation knob sturdy?

Yes, the sphere's rotating mechanism is designed to be sturdy and easy to use . You can spin the flower as many times as you like without worrying about damaging the bear.

9. Can I order this bear for multiple occasions?

Absolutely! Whether it's for a birthday , Valentine's Day , a wedding , or simply to offer a touching memory, the Eternal Flower Bear is a perfect gift for all occasions.

10. What payment methods do you accept?

We accept a variety of payment methods to make your purchase easier, including credit cards, PayPal, and other secure options. All your information is protected with advanced encryption.